Cancellation policy and fees.
Appointments cancelled 24 hours prior to a scheduled session will be refunded in full.
Appointments cancelled under 24 hours prior to a scheduled session will be refunded at 75%, missed appointments will not be refunded. Failing to arrive within 30 minutes from the start of the session will be considered as a missed appointment.
Appointments can be rescheduled and postponed by email pamela@newmindstrategies.co.uk or text message (07572917363) by 8pm of the evening before the appointment at no additional cost.
If you require an appointment during a time that isn’t available on the booking system online you can email or text to check for availability.
These appointments have a surcharge of 20%.
All appointments are charged at £100, they can last up to 2 hours, but are usually 1 hour long.
To the best of my knowledge all the information I have provided is current and accurate. I confirm that I have read, understood and agree to the terms as presented in this contract.
